1. Cancellation

You may cancel your subscription at any time from the dashboard or through our official channels. Cancellation takes effect at the end of the current paid period; you keep full use of the service until that date, and the fee for the following cycle is not charged.

2. The fourteen-day guarantee

Within the first fourteen (14) days from the date ofyour first paid subscription on the platform— you may request cancellation and a refund of the fee paid for that cycle, provided that you have not actually launched your store, have not consumed substantial technical resources, and have not benefited from setup or bespoke development services. This guarantee does not apply to subsequent renewal cycles.

3. What is not refunded

• The subscription fee for the current period, or for any unused period once the fourteen-day window has passed — the fee is paid for making the service available and reserving technical resources, not for actual usage.
• Domain registration or renewal fees.
• Licences for templates, add-ons and third-party services.
• Fees for setup, development or bespoke design work carried out in whole or in part, and advance payments stipulated in work orders.
• The fee for any subscription terminated because of your breach of the Terms and Conditions or of the applicable laws.

Not using the platform, or not using part of its features, is not a ground for a refund or for a reduction of the fee.

4. How to submit a request

Your bank or payment service provider may need additional time for the amount to appear in your account, and the Establishment bears no responsibility for that delay.

5. Trial period and offers

The trial period is free and gives rise to no refundable amount. If you do not cancel your subscription before it ends, it converts automatically into a paid subscription. Discount codes and vouchers are not exchangeable for cash, and no unused part of them is refunded.

6. Sales made by your own store

This policy applies tothe platform subscription fee only. Returns of products or orders that your shoppers buy from your store are governed by the refund policy that you publish on your own store and by the provisions of the Consumer Protection Law No. (7) of 2017. You are the seller and the sole party responsible for them, and the Establishment is not a party to them.

7. What cancellation means for your data

On cancellation or termination for any reason, you are given thirty (30) days to export your data and content in the formats the platform supports. After that, the Establishment is entitled to delete them permanently in accordance with the Terms and Conditions and the Privacy Policy.

8. Final provisions

This policy is read as an integral part of, and in addition to, the Terms and Conditions published on the platform. It is governed by the laws of the Hashemite Kingdom of Jordan, without prejudice to any right granted to the consumer by a mandatory provision in their country of residence, and the regular courts of Amman have jurisdiction over any dispute arising from it, without prejudice to the consumer's right to apply to the competent authority in their own country wherever that right is granted to them by a mandatory provision.